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July 15, 2014

 

Victory Animal Hospital has been using the Animal Emergency Centre in Shau Kei Wan since the beginning of 2013. We were looking for a professional facility that could provide a high level of service to cater for all emergency cases and also critical post surgery or hospital cases overnight. We were also looking for a facility that would refer all stable cases back to us, and that we could contact and speak to the vets regarding the cases and treatment as well as access any history and comments easily.

 

Animal Emergency Centre provides this and more. The staff are friendly and reliable, they provide an ambulance service (with oxygen if required) to pick up and return all cases, their vets will work in conjunction with us on difficult cases and effectively provide a third opinion, as well as contact us regarding status updates at all times. Animal Emergency Centre also provide all history of cases on a password protected site so we can access history and check any aspect of any case that we wish.

 

This professionalism, availability and in particular their stringent adherence to referral and emergency procedures has allowed me to freely use and promote them for all my critical cases as well as refer any after hour cases to them with a high degree of confidence and trust that I have yet to experience from any other 24 hour facility in Hong Kong. As such I will continue to use and recommend them going forward in the future as the provide a great service that increase the care I can offer my own clients

 

Dr Owen Swan

Director: Victory Animal Hospital